Responsible gambling

At Dubai Palace Casino, we're committed to providing a safe and responsible gaming environment for all our players. We understand that gambling can be entertaining but also has the potential to negatively impact some individuals.

Setting Deposits Limits

We encourage you to set daily/weekly/monthly deposit limits as a tool to help control your spending patterns. You may do this by contacting our support team or through your account settings. This way, you'll have better control over how much money goes into your account and make informed decisions about your gaming habits.

24-Hour Cooling-Off Periods

If you're concerned that you might be experiencing problem gambling issues, we recommend taking a break from playing with us for up to 90 days. During this time, no new accounts can be registered in your name, and any existing accounts will not be available. After the cooling-off period ends, you'll receive an email inviting you back to play.

Self-Exclusion

If needed, we also offer self-exclusion for a period of up to 5 years. During this time, all account activity will cease, including access to your account and communication from our team. Please note that once you've opted out, it may take up to 72 hours for the process to be complete.

Reality Checks & Mandatory Break Notifications

To support responsible gaming practices, we'll provide you with a reality check every hour as part of our commitment to ensuring a safe experience for all players. You can request this feature in your account settings or through customer support if it's already enabled.

Additionally, we will send break notifications at specific intervals to remind you to take breaks and manage your time spent playing games effectively.

Tools & Resources

For guidance on managing gaming habits and staying in control of your spending patterns, please visit our responsible gambling resources section. Here, you'll find detailed information on self-exclusion procedures, deposit limits, reality checks, and many more tools to help with responsible gaming practices.

Mandatory 24-Hour Withdrawal Delays for New Accounts

To support the responsible management of funds by new players, we impose a mandatory delay between registering a new account and making your first withdrawal. This ensures that you have ample time to familiarize yourself with our terms and conditions before accessing winnings.

By working together with you in maintaining control over gaming habits, we aim to ensure an enjoyable and safe experience for all Dubai Palace Casino members.

Underage Prevention Measures & Anti-Money Laundering Checks

We also implement measures to detect underage gambling. If suspicious activity is detected during registration or gameplay, our team may request verification of age before processing withdrawals.

Furthermore, as part of our ongoing commitment to fairness and compliance with regulatory requirements worldwide, we regularly audit all transactions for anti-money laundering purposes, which are subject to change according to regional regulations and guidelines that we adhere to.